Managed CRM Hosting

We specialize in Windows and SQL Server-based CRM platforms including Blackbaud CRM, Microsoft Dynamics, and custom-built CRM applications. Our infrastructure is purpose-built for mission-critical database workloads requiring consistent performance, strong security, and reliable support. Whether you're running a nonprofit donor management system, healthcare patient relationship platform, or enterprise sales CRM, we provide the dedicated infrastructure and expertise your system needs.ith your website and design it accordingly. 

Our dedicated, single-tenant infrastructure eliminates the "noisy neighbor" performance issues common in public cloud environments. You get a named Technical Account Manager who knows your environment, 24/7 emergency support from real SQL specialists, and complete control over upgrade timing—not forced updates during your busy seasons. We deliver predictable and transparent pricing with no hidden egress fees. Big Cloud might meet compliance; we exceed it with independently audited, continuously monitored infrastructure.

Our platform is independently audited and certified for PCI DSS 4.0, HIPAA/HITECH (with Business Associate Agreements available), SOC 2 Type II, ISO 27001, and GDPR compliance. We protect your CRM data with our PRISM Security Framework, which includes ransomware-proof backups from Rubrik, advanced threat detection from CrowdStrike, and dedicated Palo Alto Networks firewalls. Every client receives dedicated infrastructure with private VLAN segmentation and isolated IP space—complete separation from other tenants with no shared broadcast domains or cross-tenant risk.

Every client gets a single, named Technical Account Manager who knows and understands your environment, priorities, and maintenance windows. For day-to-day needs, we provide email, portal, or phone support from 6 a.m. to 6 p.m. PST, Monday through Friday. For emergencies, our 24/7 support team of real, human technical specialists responds in minutes—not hours. No support bots, no endless ticket queues, just seasoned professionals solving real problems immediately. We also continuously monitor and optimize your workloads, identifying potential issues before they become problems.

Migration timelines vary based on your system complexity, data volume, and specific requirements, but we deliver near-zero downtime transitions through careful planning, testing, and phased execution. Every engagement starts with a discovery call to inventory your workloads, usage patterns, and business goals. We then create a detailed migration roadmap with clear timelines, communication plans, and risk mitigation strategies. Our team has successfully migrated complex CRM environments from on-premises data centers and other cloud platforms with minimal disruption and no data loss.

We maintain multiple datacenters in different geographical locations to provide for disaster recovery. Our platform supports a 4-hour Recovery Time Objective for rapid recovery in worst-case scenarios, with regularly tested disaster recovery procedures to ensure your data is always recoverable. We use Rubrik for immutable backups with incremental snapshots every 15 minutes, meaning your data becomes locked down and unchangeable even during an active breach. Concourse can also serve as a standalone disaster recovery solution if your primary infrastructure is elsewhere.

Yes. We support custom integrations between your CRM and other systems like accounting software, email marketing platforms, and proprietary applications. Our team facilitates complex integrations securely through VPN tunnels and dedicated firewall configurations. For organizations using Blackbaud CRM, we also offer consulting and development services including SDK customizations and BBIS optimization. For systems requiring direct database access, we can grant your power users SQL read/query access with appropriate two-factor authentication protection. We also handle deployment of custom code and scripts safely, coordinating changes to minimize risk and ensure smooth rollouts.

Our clients experience faster query performance on average compared to public cloud alternatives. We consistently run higher clock speeds (up to 4.4 GHz) with Dell PowerEdge and Cisco AMD EPYC servers optimized specifically for database workloads. You get dedicated resources with no competing workloads stealing CPU, memory, or storage—eliminating the multi-tenant performance variability that plagues public cloud environments. Our team continuously monitors and fine-tunes your environment using SQL Sentry, the industry-leading performance monitoring tool, to eliminate bottlenecks before they impact users. We don't just set it and forget it—we actively optimize your workloads for peak performance.