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    Managed Services

    BBIS Website Hosting & Optimization

    Keep your Blackbaud Internet Solutions site fast, secure, and fully supported.

    Schedule a Consultation

    Your BBIS website is where donors give, supporters register for events, and constituents engage with your mission. Concourse provides purpose-built Blackbaud Internet Solutions hosting and optimization to keep your online presence secure, fast, and conversion-ready.

    At Concourse, we've supported dozens of nonprofits running BBIS alongside their BBCRM environments. Our focus is simple: help you raise more online while protecting donor trust through enterprise-grade security.

    Built for Nonprofit Online Giving

    Concourse applies the same security-first, purpose-built approach to BBIS that powers some of the largest nonprofit CRM implementations in the country.

    Security-First Architecture

    Private, segmented hosting protects donor data with PCI and HIPAA compliance, ransomware-proof backups, and 24/7 threat monitoring.

    Dedicated Support

    A named Technical Account Manager who knows your environment. Real experts responding in minutes when you need help.

    Guaranteed Performance

    Sub-millisecond latency and optimized infrastructure ensure fast page loads and smooth donation experiences during peak campaigns.

    BBIS Services & Capabilities

    From technical maintenance to conversion optimization, our team handles the complexities of BBIS administration so your staff can focus on fundraising.

    Technical Maintenance & Security

    Ongoing updates, bug fixes, SSL certificates, and security patches keep your BBIS environment stable, current, and protected against evolving threats.

    Design & UX Modernization

    Contemporary design updates, improved user experience, and mobile responsiveness ensure your site reflects your mission professionally across all devices.

    Custom Development & Optimization

    Specialized donation forms, custom event registration flows, and conversion rate optimization designed to increase completion rates and reduce donor abandonment.

    Who BBIS Services Are For

    Online Giving Portals

    Organizations processing significant online donations who need secure, high-performance infrastructure with compliance-ready security.

    Event Registration

    Nonprofits hosting galas, walks, or conferences that require smooth registration experiences during high-traffic periods.

    Membership Programs

    Associations and membership organizations managing renewals, benefits access, and member communications through BBIS.

    Volunteer Management

    Organizations coordinating volunteer sign-ups, shift scheduling, and engagement communications through their BBIS web presence.

    Advocacy Campaigns

    Nonprofits running advocacy efforts who need reliable infrastructure for action alerts, petitions, and constituent communications.

    Constituent Engagement

    Any nonprofit using BBIS to connect with supporters and strengthen relationships through digital channels.

     

    Whether you're processing thousands of donations or managing complex event registrations, we ensure BBIS performs when it matters most.

    Why Concourse?

    Unlike generic web hosting or in-house IT stretched thin, Concourse provides specialized BBIS expertise backed by enterprise-grade infrastructure. We understand nonprofit technology challenges and we've built solutions specifically for them.

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    BBCRM Expertise

    Deep platform knowledge from hosting some of the largest BBCRM implementations in the nonprofit sector
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    24/7 Emergency Support

    Real human SQL and infrastructure specialists available around the clock, responding in minutes rather than hours
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    Compliance-Ready

    PCI DSS, HIPAA, GDPR, and SOC 2 Type II compliant infrastructure purpose-built for protecting donor data
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    Named Account Manager

    A dedicated Technical Account Manager who knows your environment, priorities, and answers your calls directly
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    Proactive Management

    Continuous monitoring, optimization, and issue prevention rather than waiting for problems to surface
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    Proven Track Record

    Trusted by leading nonprofits including Habitat for Humanity, CommonSpirit Health, and major university foundations
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    Our Approach

    Security first. Every environment is built on a foundation of protection.

    Partnership over transactions. We're invested in your long-term success.

    Excellence in every detail. The basics done right, every single time.

    Your Cloud. Your Way.


    Ready to Strengthen Your Online Presence?

    Whether you're looking to migrate BBIS to a more secure hosting environment or need ongoing support to optimize your existing setup, our team can help. Schedule a consultation to discuss your specific needs.

    What Nonprofits Are Saying

    Habitat for Humanity

    "Concourse is not only our hosting vendor but also our Blackbaud CRM partner. Their support team is top-notch, and all the folks at Concourse go above and beyond with customer service. They help us with a number of back-end efficiencies to make our CRM run better."

    Jay Merchant

    Manager, CRM Operations

    The University of Arizona

    "Concourse delivers solutions that are secure, timely, and efficient. They continuously provide technical guidance, support, and solutions to our network issues. Glen, and the entire team, always go above and beyond to help us find efficient solutions to our technical roadblocks. I have worked with other hosting services in the past, but I have never experienced such great customer support as I have with the Concourse team."

    Winifred C. Blumenkron

    Senior Director, IT Operations, Philanthropy & Alumni Engagement

    CommonSpirit Health

    "When things come up, it isn't 'hey, you guys figure it out,' it's 'hey, let's work together to get to the answer.' It's a partnership and solution-oriented group of folks."

    Will Curtis

    System Vice President, Philanthropy

    Habitat for Humanity

    "Concourse is not only our hosting vendor but also our Blackbaud CRM partner. Their support team is top-notch, and all the folks at Concourse go above and beyond with customer service. They help us with a number of back-end efficiencies to make our CRM run better."

    Jay Merchant

    Manager, CRM Operations

    The University of Arizona

    "Concourse delivers solutions that are secure, timely, and efficient. They continuously provide technical guidance, support, and solutions to our network issues. Glen, and the entire team, always go above and beyond to help us find efficient solutions to our technical roadblocks. I have worked with other hosting services in the past, but I have never experienced such great customer support as I have with the Concourse team."

    Winifred C. Blumenkron

    Senior Director, IT Operations, Philanthropy & Alumni Engagement

    CommonSpirit Health

    "When things come up, it isn't 'hey, you guys figure it out,' it's 'hey, let's work together to get to the answer.' It's a partnership and solution-oriented group of folks."

    Will Curtis

    System Vice President, Philanthropy

    Technologies We Work With

    Frequently Asked Questions

    Who is eligible for BBIS hosting services?

    BBIS hosting is available to current self-hosted BBCRM customers with perpetual licenses. This includes organizations hosting BBCRM on-premises or those moving from another private cloud provider. Blackbaud no longer sells perpetual licenses, so this service is exclusively for existing license holders. However, our BBIS optimization and consulting services may be available to a broader range of BBCRM customers.

    What's the difference between hosting and optimization services?

    Hosting involves moving your BBIS infrastructure to our managed private cloud environment, providing dedicated security, compliance, and performance benefits. Optimization services include technical maintenance, design updates, security patches, and conversion rate improvements. This work can often be performed regardless of where your BBIS is hosted.

    How does Concourse handle security for BBIS environments?

    Every BBIS environment benefits from our PRISM™ Security Framework, including private VLAN segmentation, ransomware-proof backups with Rubrik, advanced threat detection with CrowdStrike, and industry-leading firewalls from Palo Alto Networks. Our infrastructure is independently audited for PCI DSS, HIPAA, and SOC 2 Type II compliance.

    What compliance certifications does Concourse maintain?

    Concourse maintains PCI DSS compliance for payment card data, HIPAA/HITECH compliance for healthcare organizations (including BAA execution), SOC 2 Type II certification, and GDPR compliance for handling EU constituent data. These certifications are maintained through annual audits and continuous monitoring.

    How quickly can you respond if something goes wrong with my BBIS site?

    Our 24/7 emergency support team responds to critical issues in minutes, not hours. You'll reach real SQL and infrastructure specialists, not bots or ticket queues. For day-to-day requests, our business hours support runs 6 AM to 6 PM PST, Monday through Friday, via email, portal, or phone.

    Do I get a dedicated point of contact?

    Yes. Every client receives a named Technical Account Manager (TAM) who knows your environment, your priorities, and your maintenance windows. Your TAM is a direct phone call away. No navigating phone trees or explaining your setup to a different person each time you need help.

    Can Concourse help improve our online donation conversion rates?

    Absolutely. Our BBIS optimization services include conversion rate analysis. We examine donation forms, event pages, and giving workflows to identify friction points and increase completion rates. Small improvements in conversion can translate to significant increases in online fundraising revenue.


    Let's Talk About Your BBIS Needs

    Schedule a consultation to discuss your BBIS hosting or optimization requirements. We'll review your current environment, understand your goals, and see how we can take the technical burden off your plate.