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    Nonprofit Solutions

    Blackbaud CRM Migration Services

    Migrate your self-hosted BBCRM to managed private cloud with minimal disruption.

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    A Migration Built Around Your Mission

    Moving your Blackbaud CRM to a new environment is a significant undertaking. At Concourse, we've refined our migration methodology through years of working with some of the largest BBCRM implementations in the nonprofit sector.
    Our goal is simple: get your fundraising systems running in a faster, more secure environment without disrupting your development team or your donors.

    Migration services are for self-hosted perpetual license holders only, but our BBCRM consulting services are available to all Blackbaud CRM customers, including SDK development, BBIS optimization, and data analytics.

    Why Nonprofits Trust Us With Their Migrations

    Blackbaud CRM migrations require specialized expertise that generic cloud providers simply don't have. Our team understands BBCRM and nonprofit fundraising operations

    Minimal Disruption

    Blue-green and canary deployment patterns let us migrate your environment with near-zero downtime during your busiest fundraising seasons.

    SQL Optimization

    Our SQL specialists tune your database before, during, and after migration to ensure your CRM performs better in its new home.

    Compliance Ready

    Every migration lands in an environment already certified for PCI DSS 4.0, HIPAA, and GDPR, reducing your compliance burden from day one.

    What Our Migration Services Include

    Every BBCRM migration is tailored to your organization's specific environment, customizations, and timeline. We handle the complexity so your team stays focused on fundraising.

    Environment Assessment

    We inventory your current BBCRM setup, including custom code, integrations, and database size, to build a migration plan that accounts for every dependency.

    Phased Migration

    Using blue-green deployment patterns, we migrate your production environment while maintaining a fallback, ensuring instant rollback capability if needed.

    Post-Migration Optimization

    Once live, we monitor performance, tune SQL queries, and optimize configurations to ensure your CRM runs faster than it did in your previous environment.

    Who This Service is For

    BBCRM migration services are available to organizations with self-hosted perpetual licenses looking to modernize their infrastructure without sacrificing control.

    Healthcare Foundations

    Hospital foundations handling sensitive donor and patient-related data need compliant, high-performance hosting.

    University Advancement

    Advancement teams managing alumni data and major gift portfolios require reliable systems during campaign seasons

    National Nonprofits

    Large-scale BBCRM implementations with complex customizations benefit from our experience with enterprise deployments.

    Regional Charities

    Growing nonprofits seeking to eliminate aging on-premises infrastructure and reduce operational overhead.

    Faith-Based Organizations

    Organizations managing donor relationships across multiple locations, programs, and constituent databases.

    Social Services

    Nonprofits serving vulnerable populations with HIPAA requirements and strict data protection needs.

    Purpose-built migrations for mission-driven organizations that can't afford downtime or data risk.

    Why Concourse?two women talking

    Big Cloud providers offer generic migration tools and leave you to figure out the rest. We combine deep BBCRM expertise with managed private cloud infrastructure designed specifically for nonprofit fundraising systems.

     

    Dedicated Technical Account Manager

    A named contact who knows your environment and answers directly.

    4-Hour Recovery Time Objective

    Geographically dispersed data centers with tested disaster recovery.

    Real Environment Specialists

    24/7 emergency support from engineers who understand BBCRM databases.

    Single Accountability

    No shared responsibility confusion. One team owns your success.

    Immutable Backups

    Rubrik-powered ransomware-proof backups protect your donor data.

    Controlled Upgrade Timing

    You choose when BBCRM versions and patches are applied.

    Our Approach to BBCRM Hosting

    We protect and optimize the technological heart of your organization. Every environment is custom-built for your specific workloads. 24/7 support means help is minutes away when it matters most. Your Cloud, Your Way.

    Start the Conversation

    Whether you're facing a hardware refresh, security concerns, or simply want better performance from your BBCRM, a discovery call helps us understand your environment and build a migration plan tailored to your needs.

    What Our Clients Say

    Habitat For Humanity

    "Concourse is not only our hosting vendor but also our Blackbaud CRM partner. Their support team is top-notch, and all the folks at Concourse go above and beyond with customer service. They help us with a number of back-end efficiencies to make our CRM run better."

    Jay Merchant

    Manager, CRM Operations

    Jewish Federations of North America

    "Your expertise, dedication, and partnership have been invaluable to me and my team. Thanks to our collective efforts, we successfully implemented this critical project! Your partnership and support were instrumental in ensuring a seamless and efficient cutover."

    Cheryl Blawusch

    Senior Manager, CRM Applications

    Built on Industry-Leading Technology

    Frequently Asked Questions

    Who is eligible for BBCRM migration services?

    Migration services are available exclusively to organizations with self-hosted Blackbaud CRM perpetual licenses. Since Blackbaud no longer sells perpetual licenses, this includes existing license holders currently hosting on-premises or with another private cloud provider. We are not able to migrate or host environments for Blackbaud Cloud customers.

    How long does a typical BBCRM migration take?

    Timeline depends on your environment's complexity, including database size, customizations, and integration requirements. After our discovery process, we provide a detailed migration plan with specific milestones. Most migrations complete within weeks, not months, with minimal disruption to daily operations.

    Will there be downtime during migration?

    We use blue-green deployment patterns that maintain two identical production environments during the migration process. This approach enables near-zero downtime during cutover and provides instant rollback capability if any issues arise. Your fundraising operations continue without interruption.

    What happens to our BBCRM customizations?

    All your existing SDK customizations, integrations, and configurations migrate with your environment. Our team reviews your custom code catalog during discovery to identify any updates needed for the new environment and ensure everything functions correctly post-migration.

    How does Concourse handle disaster recovery for BBCRM?

    Every BBCRM environment includes disaster recovery with a 4-hour Recovery Time Objective. We maintain geographically dispersed data centers and use Rubrik for immutable, encrypted backups. Recovery procedures are regularly tested and documented so you're protected against worst-case scenarios.

    Can we control when BBCRM upgrades happen?

    Yes. Unlike some hosting options that force upgrades on their schedule, you choose when to upgrade BBCRM versions. We handle the execution along with backend SQL Server and operating system updates, coordinating around your maintenance windows and avoiding your peak fundraising seasons.

    What support is included after migration?

    Every client receives a dedicated Technical Account Manager who knows your environment and priorities. Business hours support covers day-to-day requests. You also get 24/7 emergency support from real specialists who can address performance issues, security incidents, or downtime threats within minutes.

    What's the difference between migration services and ongoing BBCRM hosting?

    Migration services get your environment moved safely to our platform. Once complete, your systems run on our BBCRM Superior Hosting infrastructure with ongoing managed support. We also offer BBCRM consulting services for organizations needing SDK development, BBIS optimization, or data analytics.

    How does Concourse protect donor data during and after migration?

    Your donor data is protected by our PRISM™ Security Framework, which provides multi-layered defense including private VLANs, dedicated firewalls, and immutable backups. Learn more about private cloud data security and how it compares to public cloud alternatives.

    What migration approach does Concourse use?

     We follow a phased modernization methodology that protects your operations while reducing risk. Rather than a disruptive "rip and replace," we migrate incrementally with careful planning, testing, and validation at each stage. Read more about cloud migration strategies to understand the different approaches available.

    Ready to Move Your BBCRM to a Better Home?

    Let's start with a discovery call to understand your current environment, challenges, and goals. We'll provide a comprehensive assessment and migration plan tailored to your organization's specific needs and timeline.