Managed Services

Blackbaud CRM Superior Hosting

At Concourse, we don’t just host Blackbaud CRM—we elevate it. As a trusted partner for some of the largest Blackbaud CRM implementations, we ensure your systems operate at peak performance with unmatched reliability, scalability, and security.

Say goodbye to outages, Band-Aids, and stopgap solutions. Welcome to the new standard of hosting with Concourse’s Managed Private Cloud—tailored to meet the unique needs of mission-driven organizations.

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COST EFFECTIVE SOLUTIONS

Hosting with Concourse is more cost-effective because we own our own hardware and private cloud infrastructure. Unlike Blackbaud Cloud, which resells Azure services—adding a costly middleman—we deliver hosting directly to you. This streamlined approach ensures you get enterprise-grade performance and support at a lower cost to Big Cloud providers.

BUILT FOR PERFORMANCE

Fast, reliable systems that keep up with your nonprofit’s mission. From speedy environment refreshes to SQL expertise, we ensure every aspect of your Blackbaud CRM operates seamlessly.

DESIGNED FOR SECURITY

With PCI, HIPAA, and GDPR compliance, ransomware-proof backups, and 24/7 monitoring, we protect your most valuable data with industry-leading measures.

CUSTOMIZABLE AND SCALABLE

Every solution is tailored to your organization’s needs. Choose when to upgrade, how to configure your environments, and the integrations you need—all with end-to-end managed support.

PROACTIVE SUPPORT

From customizations to environment management, our experts handle the details so your team can stay focused on advancing your mission.

Speedy Environment Refreshes

Keep your secondary environments (development, testing, or staging) updated and aligned with productions, so you can confidently test changes, customizations, and upgrades.

Change Management

Deploy customizations, run scripts, and ensure smooth operations with expert support. We help your team stay organized and ready for anything.

Fully Compliant Hosting

With PCI DSS, HIPAA, and GDPR compliance baked into every environment, our security-first architecture is monitored and audited frequently—taking the compliance workload off your team’s shoulders.

Controlled Upgrades

You decide when to patch or upgrade Blackbaud CRM, and we take care of it for you. We also handle back-end updates like SQL Server or Windows Server changes, keeping everything seamless.

Firewall Rules & Secure Tunneling

Complex integrations? No problem. We provide flexible and secure options to ensure your workflows connect flawlessly without sacrificing security.

SQL Access and Expertise

Give your core team custom SQL permissions for running scripts, checking for blocking, executing stored procedures, or capturing data with SQL Profiler—protected by Duo two-factor authentication.

Top-Tier Security

With managed detection and alert systems, 24/7/365 emergency support, and encrypted backups, your Blackbaud CRM data is always safe and secure.

SYSTEM AUDITS & REVIEWS

Gain insights into your existing setup and uncover opportunities for improvement.

TECHNOLOGY STRATEGY & VENDOR ROADMAPS

Plan for the future with strategic guidance tailored to your organization’s mission.

CRM CONFIGURATIONS & OPTIMIZATIONS

Enhance adoption, automate processes, and optimize workflows to get more out of Blackbaud CRM.

CLOUD READINESS ASSESSMENTS

Seamlessly transition to a cloud environment built for scalability, security, and compliance.

DATA ANALYTICS & REPORTING

Unlock the power of your data with expert-built reporting tools and real-time insights.

Significant Cost Savings

By owning our hardware and private cloud infrastructure, we eliminate the middleman, offering enterprise-grade performance and security at a fraction of the cost of Azure-based solutions like Blackbaud Cloud. Nonprofits save an average of 25% compared to Big Cloud providers.

A Proven Partner

Trusted by some of the largest Blackbaud CRM implementations in the world.

End-To-End Support

From migrations to optimizations, we handle the details so your team can focus on your mission.

Scalable Solutions

Grow with confidence, knowing your environment is built to adapt to your needs.

Secure Architecture

Fully compliant hosting with top-tier protection for your data and applications.

The University of Arizona

"Concourse delivers solutions that are secure, timely, and efficient. They continuously provide technical guidance, support, and solutions to our network issues. Glen, and the entire team, always go above and beyond to help us find efficient solutions to our technical roadblocks. I have worked with other hosting services in the past, but I have never experienced such great customer support as I have with the Concourse team."

Winifred C. Blumenkron

Senior Director, IT Operations, Philanthropy & Alumni Engagement

Habitat for Humanity

"Concourse is not only our hosting vendor but also our Blackbaud CRM partner. Their support team is top-notch, and all the folks at Concourse go above and beyond with customer service. They help us with a number of back-end efficiencies to make our CRM run better."

Jay Merchant

Manager, CRM Operations

CommonSpirit Health

"We needed control over our environment without worrying about managing it. Concourse has us covered."

Will Curtis

System Vice President, Philanthropy

Santa Barbara Cottage Hospital Foundation

"I just wanted to say thank you to the whole staff at Concourse, you all were incredibly helpful for us and always great on customer service and help tickets. Can't thank you enough for that, would definitely recommend you all in the future."

Kyle Combs

System Analyst

Jewish Federations of North America

"I wanted to extend our deepest gratitude for your outstanding work on the environment rebuild project. Your expertise, dedication, and partnership have been invaluable to me and my team. Thanks to our collective efforts, we successfully implemented this critical project! Your partnership and support were instrumental in ensuring a seamless and efficient cutover. We are truly grateful to have Concourse as a partner."

Cheryl Blawusch

Senior Manager, CRM Applications

CommonSpirit Health

"Concourse for us is the linchpin in order to accomplish the goals we need to. Without a database, without a server to have the data sit on top of and be able to do all the different customizations, all the different work within the environment—we can't fundraise at the level we fundraise as an organization."

"When things come up, it isn't 'hey, you guys figure it out,' it's 'hey, let's work together to get to the answer.' It's a partnership and solution-oriented group of folks."