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    The Concourse Difference

    Dedicated Support

    A Technical Account Manager assigned to your business, and the environment refreshes to keep your secondary environments up to date, allowing you to better test changes and customizations before unleashing them on Production.

     

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    Dedicated Support, the Concourse Way

    At Concourse, Your Windows & SQL workloads run the business—you deserve a support model built around them, not around a ticket queue.  With Concourse, you’re never just another customer—you’re our focus. And we’re committed to delivering reliable, efficient, and customized outcomes that help your business thrive.

    Key Benefits of Choosing Concourse

     

    24 × 7 × 365 Emergency Response

     

    99.9% availability backed by senior engineers on rotating duty. We jump on performance spikes, security incidents, or downtime threats within minutes—not hours.

     

    Single, Named Point of Contact

     

    A Technical Account Manager (TAM) who already knows your environment, priorities, and maintenance windows—and answers your call directly.

    Controlled Upgrade Cadence

    No surprise patch nights. We stage, test, and schedule Windows Server or platform updates around your maintenance windows—and brief you before anything changes.

     

    Solution Engineering

     

     

    We don’t just keep the lights on; we help you fine‑tune architecture, right‑size resources, and plan growth so the platform scales with your mission.

    Full Business Hours Coverage

     

    Email, portal, or phone support from 6 a.m.–6 p.m. PST, Monday through Friday, for day‑to‑day requests, change tickets, and “how‑do‑I?” guidance.

    Personalized Support at Every Step

    When you work with Concourse, you get more than just a hosting provider—you get a partner. Our team is dedicated to understanding your business and delivering support that goes above and beyond.

    Dedicated account managers who know your environment inside and out.
    Proactive performance monitoring and tuning to keep things running smoothly.
    24/7 emergency support, with help from a real live expert just a phone call away.

    Big Cloud may treat you like just another ticket in the queue, but at Concourse, you’re our priority.

    Schedule a Consultation

    What would working with Concourse be like?

    Let's start a conversation- we would love to learn about your unique hosting needs and explore solutions to what's holding you back. Schedule a consultation now to get your questions answered and receive a proposal based on the solutions you need to do your best work.